Sassa Status Check Failed

One of the messages you could possibly see while checking the sassa status of your application is “Identity Verification Failed”.

As the message suggests, it means the data you’ve provided along with your application was wrong. And since the data doesn’t match the Govt record, the identity verification is failed.

The solution is to verify all your information and add the correct one (only if it’s necessary). If your information is correct, contact SASSA via email, or phone number and share your problem.

Reasons Why Your SASSA Status Check Might Fail

Checking your SASSA status can sometimes show a “Failed” result. Here are a few common reasons and how to fix them:

1. Typos or Incorrect Information

Mistakes in your application details are the most common reason for a failed status check. Double-check your:

South African ID number
Registered phone number
Name
Banking details (if provided)
Any other required information

2. Incomplete Application

Your application might be missing some information. Make sure all sections of the application form are filled out completely.

3. Technical Errors

Sometimes, the SASSA website might have technical issues, causing it to display a failed status. These issues are usually temporary.

4. Identity Verification Failed

Even if your information is correct, it might not match the records in the Department of Home Affairs (DHA) database. This can be due to:

Minor differences between your details and DHA records
Outdated information in the DHA database

5. Application Not Yet Processed

Your application might still be in process, causing the status check to show “failed” temporarily.

How to Solve A Failed SASSA Status Check

1. Identity Verification Failed

If your status shows “Identity Verification Failed,” here’s what you can do:

Check for Mistakes: Visit the SASSA website, click on “Update SASSA Application Details,” and enter your ID number and phone number. Carefully check for any typos or errors.
Update Your Information: Correct any mistakes and fill in any missing information. Submit the updated details.
Wait and Recheck: Wait for 6-12 hours, then check your status again.

2. Technical Errors

If a technical error causes a failed status:

Wait and Recheck: Wait for 6-12 hours to allow the website to fix the issue.
Clear Browser Cache: Clear your browser cache and cookies.
Try a Different Browser or Device: Access the SASSA website using a different browser or device.
Contact SASSA: If the issue persists, contact SASSA (0800 60 10 11) for assistance.